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Get documentation on deploying, managing, and using the Zoom platform. What’s New at Zoom? Join our upcoming webinar to get a first-hand look into some of our exciting new product and feature releases. I am using a Lenovo laptop for zoom meetings. It is now shifting my camera image sideways on and does not respond to the manual change either during a meeting or outside of a meeting. I have tried uninstalling zoom and reinstalling zoom and my IT support has checked my Lenovo laptop and its inbuilt camera and it is updated and all working correctly, except for this issue within zoom.

Can you please describe what you mean by sideways on – and what » manual change» you have tried? I’m having have the same problem which was not happening until recently, with the same device with a modern tablet running on Windows The camera is incorrectly orientated every time I open Zoom.

I can correct it manually but as soon as I switch my camera off in a meeting it reverts and needs re-correcting when I switch the camera back on again. The corrections won’t ‘stick’ and I can’t find a way of making them do so. Can you trying toggling off and on your HD and Ratio settings under your video preview. Or on and off – depending on their current state. Try rotating your video between each change to see if any change allows the rotate change to stick.

Are you trying to use any Virtual Background – and can you try also testing with all the options below disable? No virtual background, and I have tried it now with all the ‘my video’ options disabled and it is still not enabling the rotate to stick after I have manually changed it. When you try to rotate your camera in Zoom, how long does it take to revert back.

Immediate, or some seconds or time later? Does your webcam view rotate along with the entire screen – or does it auto-adjust back to where it was? Do you have additional monitors connected – and if so, could you try with the laptop just standalone? When I try to rotate the camera in zoom it will show the change in settings but when I close and return to meeting or to then go back to check in settings it has reverted.

I connect to a big monitor when I use at home and the monitor screen displays the camera image from the laptop correctly – there is no camera on the big screen so it is using the Lenovo camera which continues to display the camera image sideways on.

I am now working back in the office , taking my laptop for meetings into a separate room from our open plan office. I have almost the same problem, but the Zoom video setting fix «sticks» until the next time i open a new meeting. Bear with me, i just tried a lot of things that may help find this bug – which i think may have been introduced in a recent Zoom update, because we did not see it until today.

We are currently on Zoom 5. We do use an external monitor with Zoom set to «use Dual monitors» – sometimes the external is in landscape mode, and sometimes it is in portrait flipped , and the external monitor is the Windows «main display» so it gets the main Zoom window with the gallery view. This rotated view appeared to us in our square of the gallery and to remote viewers. All other participant windows appeared normally, and the rest of the Zoom main window was also correct on the external screen in portrait mode.

Later i found a post here in the community that revealed the tiny rotation tool on the preview in video settings, and as i said it fixes the problem until i close the meeting and open a new one. I really hope to see that setting moved to the regular menu so it is easier to find.

Here is the weird additional clue – if i open the Microsoft provided Camera app, it looks normal on the built in laptop screen, but if i drag the window to the external screen, the camera view rotates 90 degrees. I, too, have a user that is experiencing a similar issue. His video is rotated 90 degrees he is sideways.

He can manually rotate it using the rotation buttons in the upper right, but if he turns off the video during a meeting, then turns it back on, he is sideways again. His video feed is upright in other meetings applications, like Teams and Webex. It’s only a problem with Zoom.

Also, he is not logging into a Zoom account, so he does not have any settings within a Zoom account that he could possibly adjust. He only joins Zoom meetings set up by other people, so no need for him to have a login account. Any assistance would be greatly appreciated, as I submitted this to Zoom support, and they immediately closed the ticket, unwilling to assist someone without a corporate account.

Same here; I’m using Version: 5. It’s a real nuisance that’s obviously something to do with the Zoom app. The team has identified this to be a bug and a fix will be released by 5. Yes this is happening to me too. It’s a recent thing and now happens every day, no matter how many times I rotate my screen back. If I turn the video off at all, it comes back on sideways and is distracting for everyone in the zoom room. I checked the camera before the zoom meetings, and I looked upright and normal.

But in a zoom meeting last week and today, my camera shows me sideways. So at least for me, the bug has not been fixed. I am on a Lenovo laptop. Windows 10 Pro. Version What do you recommend I do to fix this problem?

The reply from Rupert was: » Can you please describe what you mean by sideways on – and what » manual change» you have tried?

Sideways means the person was sitting upright and the zoom screen show the person and their room on their side. This can also be described as a degree angle. If you need more description as to what sideways means, please let me know. Therefore, the zoom website video is in need of adjusting.

That is the question: How to adjust the Zoom website video to display the operator in the upright position. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces. Download Zoom Client Keep your Zoom client up to date to access the latest features.

Download Center. Zoom Virtual Backgrounds Download hi-res images and animations to elevate your next Zoom meeting. Browse Backgrounds.

Register Now. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Zoom Products Meetings Re: Zoom camera shows me sideways on and does not Zoom camera shows me sideways on and does not respond to manual resetting.

FPC Observer. All forum topics Previous Topic Next Topic. Rupert Collaborator. Hi FPC Can you please describe what you mean by sideways on – and what » manual change» you have tried? Thanks, Rupert. Bridget2 Observer.

In response to Rupert. Hi Rupert My image is 90 degrees , either to the left or to the right. In response to FPC. Hi Rupert No virtual background, and I have tried it now with all the ‘my video’ options disabled and it is still not enabling the rotate to stick after I have manually changed it. So a few troubleshooting questions: When you try to rotate your camera in Zoom, how long does it take to revert back.

What version of Zoom are you running? Let’s see if we can get to the bottom of this! Hi Rupert Thanks for coming back to me I appreciate your help and perseverance. The Lenovo laptop is quite old – model MIIX CR; model name 80XP I connect to a big monitor when I use at home and the monitor screen displays the camera image from the laptop correctly – there is no camera on the big screen so it is using the Lenovo camera which continues to display the camera image sideways on.

The version of zoom is 5. We had no time to fix it, so we switched to another device for that meeting. Maybe that last item points to a Windows problem – but Zoom successfully ignored it before? Good luck to the bug swatting crew – it feels like it will be very frustrating to find.

SocSecSue Observer. Had this from Zoom Support: The team has identified this to be a bug and a fix will be released by 5.

 
 

– How to open back camera in zoom meeting – none:

 
Zoom. Manage Participants in a Meeting. – 1 -. Table of Contents. Show or Hide Participants Panel. Hover over the camera icon to the right of the. You are now ready to enable Virtual Background during a Zoom meeting (see Enabling open the virtual background options again and choose the option None. The Meeting Owl is Zoom’s only recommended degree camera and features p HD camera resolution, Open the app and log into your Zoom account.

 

– Using Zoom Virtual Background Without a Physical Green Screen: Academic Technology Training

 

I really hope to see that setting moved to the regular menu so it is easier to find. Here is the weird additional clue – if i open the Microsoft provided Camera app, it looks normal on the built in laptop screen, but if i drag the window to the external screen, the camera view rotates 90 degrees.

I, too, have a user that is experiencing a similar issue. His video is rotated 90 degrees he is sideways. He can manually rotate it using the rotation buttons in the upper right, but if he turns off the video during a meeting, then turns it back on, he is sideways again.

His video feed is upright in other meetings applications, like Teams and Webex. It’s only a problem with Zoom. Also, he is not logging into a Zoom account, so he does not have any settings within a Zoom account that he could possibly adjust. He only joins Zoom meetings set up by other people, so no need for him to have a login account. Any assistance would be greatly appreciated, as I submitted this to Zoom support, and they immediately closed the ticket, unwilling to assist someone without a corporate account.

Same here; I’m using Version: 5. It’s a real nuisance that’s obviously something to do with the Zoom app. The team has identified this to be a bug and a fix will be released by 5. Yes this is happening to me too. It’s a recent thing and now happens every day, no matter how many times I rotate my screen back. If I turn the video off at all, it comes back on sideways and is distracting for everyone in the zoom room. I checked the camera before the zoom meetings, and I looked upright and normal.

But in a zoom meeting last week and today, my camera shows me sideways. So at least for me, the bug has not been fixed.

I am on a Lenovo laptop. Windows 10 Pro. Version What do you recommend I do to fix this problem? The reply from Rupert was: » Can you please describe what you mean by sideways on – and what » manual change» you have tried? Sideways means the person was sitting upright and the zoom screen show the person and their room on their side. This can also be described as a degree angle. If you need more description as to what sideways means, please let me know.

Therefore, the zoom website video is in need of adjusting. That is the question: How to adjust the Zoom website video to display the operator in the upright position. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces. Download Zoom Client Keep your Zoom client up to date to access the latest features.

Download Center. Zoom Virtual Backgrounds Download hi-res images and animations to elevate your next Zoom meeting. Browse Backgrounds. If these apps are persistent, shut them down forcefully. For example, on Windows, you can use the Task Manager to end their processes. Give it a couple of minutes and start it again. There is a recurring issue with Zoom on the macOS If your Mac is running on that update, here is what you need to do:. This solution should fix the Zoom webcam issues on your device.

Another easy Mac fix is to enter this into the command line:. Remember, we mentioned disabling the processes which use your webcam? Reinstall Zoom. If you’re using the mobile or desktop versions of Zoom, uninstall the program and redownload it from the Apple App Store, Google Play , or the Zoom website. Alternatively, you can try using the web version. If you’re still having trouble with your camera in Zoom, you can still participate in meetings with your microphone or by dialing-in to Zoom.

Some Lenovo PCs have a default feature that prevents Zoom from accessing the camera. To turn off your webcam video on Zoom, select Stop Video from the bottom left of the screen. Other people won’t be able to see you. Log in to Zoom, select your profile picture, and click Settings. Select the Video tab and hover over your camera preview. Select the Rotate button in the top corner until your camera is rotated correctly. To test your camera, log in to Zoom, select your profile picture, and click Settings.

Select the Video tab. You’ll see a preview video from the currently selected webcam so you can tell your video is working. When you visit this site, it may store or retrieve information on your browser, mostly in the form of cookies. Cookies collect information about your preferences and your device and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. You can find out more and change our default settings with Cookie Settings.

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