Again, these steps will vary if you use a third-party program as protection. On Windows, the default anti-virus is provided by Windows Security. Once done, try to access the Zoom meeting again. Windows should automatically turn your virus protection back on after a while, but it’s best to double-check. If you get an error that XmppDll. To resolve this, you should manually install the latest version of Zoom, which you can do via the Download Center.

This is a package that installs some necessary components that Zoom, and many other applications, require. To grab the necessary file, go to the Microsoft Download Center. Select your language, click Download , open the EXE file, and follow the instructions that display. The full message you will receive is «There is no disk in the drive. Please insert a disk into the drive.

Despite the error, you don’t need to insert anything anywhere. This occurs because Zoom is looking for a file path that doesn’t exist.

Alternatively, you might see error code during installation. This means that Zoom can’t overwrite an existing file due to a running process. Now, you just need to reinstall Zoom.

You can get the latest version from the Zoom Download Center. First, check that you have enough disk space. Look at how much space you have left on the drive where you are installing Zoom. If it’s in the red, with only megabytes remaining, it’s time for a tidy up. Here’s how to clean Windows See our guide on solving common network problems to identify what might be the culprit. Using one of the targets above, start tracing to the Zoom server closest to you.

While the trace runs in PingPlotter, start a call in Zoom. If you experience any issues such as stuttering or freezes , check PingPlotter to see if you see any sudden spike in latency or packet loss. Make note of this and continue testing. There are many issues that could be affecting your Zoom call quality. Is it fast enough for Zoom video conferencing? We recently tested Zoom on a laptop and on a smartphone while running Speedify , simulating bad Internet conditions.

The results showed that Speedify was able to keep the average Zoom video call bandwidth on both devices in good range around the target bandwidth. And this happened both in situations where the connections were good and when one of them went bad. So how does Speedify achieve that? Well, it uses a technology called channel bonding. Speedify also routes data when something happens to one of your connections. When you stumble upon a bad Wi-Fi hotspot , or your connection suddenly goes out, you will stay connected.

Speedify intelligently and automatically reroutes your data through the other available connection s until you are connected again to both networks.

The beauty of it is that Speedify does more than just manage your Internet connections. It is also a fast bonding VPN. It encrypts all of the data you send and receive from your device.

This helps keep your private information and conversations secure from digital eavesdroppers and cyber thieves. Zoom not connecting? It also makes the Zoom app more stable and secure, and improves your overall Internet experience.

If you want to be more productive, start considering how you will achieve blazing fast internet connections with superb network quality, and find the right devices, equipment and tools that will help you collaborate, video conference and take work anywhere.

Our Next Normal blog series will help you do that, by providing you with the tips, tricks and technologies that will help you optimize your remote work experience to become a WFH Superstar. Together, we can make the Next Normal better than the old. Speedify automatically prioritizes real-time streaming traffic such as video calls and VoIP calls, live streaming, and gaming. Speedify uses the latest encryption standards to secure your data.

 
 

 

– Zoom network troubleshooting

 

In this case, ask them to either hang up on the telephone call or exit the PC-based audio during the conference by clicking the up arrow icon next to the microphone icon and choosing Leave Computer Audio. Computer or telephone speakers might be too close to each other. Ask the two people that are too close to each other to move apart or shut a door. You could also ask one of them to leave the audio conference or mute audio on their device; though muting by itself may not always be as effective in reducing the echo.

Using headphones helps reduce the echoing effect, too. Multiple computers with active audio could be in the same conference room. Again, ask the two people that are too close to each other to move apart or close a door.

You can also ask one of them to leave the audio conference, mute audio on their device, or wear headphones. Lagging and freezing usually indicate a problem with your internet connection. On a mobile device, move to an area with a better connection to see if this helps.

On PCs, stick with a wired Ethernet connection, if possible. Aim for the right internet speeds for a successful video chat. When talking with multiple people in a team setting, you want the upload speed around 1Mbps and the download speed around Kbps. You can always check your current speeds with a quick internet speed test. If the speeds are undesirable, repeat Solution 1. Also, you can check out our tips on how to increase internet speed. To access these options, click the cog icon Settings on the main screen of the Zoom desktop app, or click the arrow icon within the video camera icon during a call and then select Video Settings on the pop-up menu.

Sharing your screen is an important part of many Zoom calls. Sharing your screen takes up a lot of bandwidth. Use a wired connection, if available, for the best performance. Your meeting will then start with only audio, freeing up bandwidth. Your video will not be automatically turned on. When sharing your screen, the viewer can request remote control to help you troubleshoot or explain a process more clearly.

This tool is listed as Request Remote Control under View Options and can be accessed at any time while sharing the screen. Chances are, the sharer host is not agreeing to the request for remote control. A notification will pop up on their screen, and they must choose Allow to enable remote control. The sharer host may be interrupting the process. Technically, the person sharing their screen can stop the remote control at any time by clicking their mouse. Always leave the host computer alone while the viewer client assumes remote control.

You could be on the wrong device. Another common problem is not being able to receive email messages from Zoom. This can include notifications and activation emails. These can take up to 30 minutes to arrive and may take longer. Emails will come from no-reply zoom. Sometimes there are server issues or platform maintenance, which could mean the service will be down for a while.

You will need to wait, if this is the case. As long as your internet connection is sufficient, it tends to be a bit more reliable if the installed app is experiencing problems. Sometimes Zoom can get confused about audio versus video settings. Make sure video connections are routed to your webcam and, if necessary, your audio is routed to connected speakers.

Next is to reset your router to make sure that there are no stored cache files and the network is being delivered by it with completely refreshed firmware.

To reset your router:. Next is the issue can be in your Wi-Fi signals or the Ethernet connection that is coming from the Modem. Once, you have reset the router, resetting the modem will make sure the wifi signals are working fine. If there will be any issues regarding the internet connection from the software side, the troubleshooter should resolve this.

Instability in the internet connection can be due to temporary issues in the default DNS servers that your ISP has provided. In such a case, you can try switching to more reliable DNS serves like Google 8. These DNS servers are not just much more reliable but also free to use.

You can use these DNS serves for the rest of your life for reliability. Once you have successfully switched to the new DNS servers, launch zoom and see if the issue is fixed. So, here comes the end of this fixing guide and I am hoping that one of the aforementioned fixes would have worked for you.

If not then the possible issue is with the Zoom app and there is not much that you can do here apart from contacting Zoom.

Also, prior to contacting Zoom, make sure that your Zoom app is up to date. If you have any questions, suggestions, or additional fixes, please mention them in the comments below.

I and all the MEFMobile readers would be grateful to help and read them. Save my name, email, and website in this browser for the next time I comment. MEFMobile News. About Us. Sign in. Forgot your password? Get help. Password recovery. By Bhanu Pratap. December 5, How To Software. Contents hide. Why is Zoom saying my connection is unstable?

Other signs of connection issue with Zoom. Fix 2: Reset your Router. Fix 3: Reset your Modem. Fix 4: Run the inbuilt network troubleshooter Run network troubleshooter in Windows.