More than people can collaborate with each other simultaneously. However, there is one feature that is a favorite of many users: the addition of virtual backgrounds in the video calls.

Moreover, it acts as the purpose of promoting the company by adding a customized image. No matter what problems you might be experiencing with your virtual background, my helpful guide can assist you. The first step in fixing your virtual background for Zoom is to update the app. Whether you are using Zoom on mobile or laptop, check to see if any latest updates are available. If your zoom virtual background is causing issues on the mobile app, just go to the play store or app store depending on whether you have an Android or iPhone and see if there are any updates.

In case you have Zoom on the desktop, you can check the updates on Zoom by the following guidelines. At this point, your Zoom desktop client has the latest version.

If you cannot see the option for setting the Zoom virtual background on your device, it probably means that it has been disabled by default. In order to fix this, you need to manually enable the virtual background for Zoom again. You can follow the instructions below to enable the virtual background on the Zoom desktop client. In order to enable your virtual background, enable the toggle near the option. This setting will be saved on its own. Go to the Zoom desktop client and click on the profile picture.

After logging out, sign back in using your Zoom details. You should start a Zoom meeting to make sure that you have the option to add the virtual background now. Your system requires fast processing speed for adding a virtual background for zoom. So, if your PC is underpowered, you might not have the option to add a virtual background.

In order to know the hardware requirements of Zoom, check out this link. You can also go to the desktop client, click on the profile picture and choose the settings. You can see the following message, which this user has faced. If the Zoom background is on the horizontal side and the outer edges are very rough, then turn off the mirroring choice. You can disable the mirroring option by the following guidelines.

This checkbox is available at the second top option. These changes will be saved on their own. This issue occurs when the virtual background blends with the real background and causes malfunctioning.

This problem happens because there is not enough light in your surroundings. Zoom is unable to differentiate between the two backgrounds. You can turn on more lights or open another window for having sufficient light. If you cannot add a custom video background, it either means that the video is too compressed or there are encoding problems. It might also be because of using a different format. Remember that Zoom is only compatible with the MP4 format.

If any of these causes are true, you should convert your video to MP4. This format will have the best results and improved encoding. You can convert the format by using any video conversion apps which are available for free. It offers customization and is free to use.

When it comes to using a Zoom account given by your school or organization, they usually disable the option of adding a virtual background. Organizations usually do this to guarantee the privacy of everyone. If you want to add your virtual background, you can talk to the administrator. If you want to have a perfect virtual background, your actual background should have a solid color. Once you installed the app, you can refer to their simple manual to set it up in just minutes.

Moving on, if you would like to invest more in a professional video call set-up, you can try using a green screen. Essentially, having a green screen further differentiates you from your background. That being said, there are plenty of green screen options available on Amazon. For our recommended choices, you can check the list below:. Budget: Yesker Chromakey Green Screen.

We believe it can be especially helpful if you keep finding the Zoom Virtual Background option missing in the settings. After that, you can install a fresh copy of Zoom and start from scratch. With that said, to uninstall and reinstall Zoom on your device:. The exact steps to reinstall Zoom may vary between different phone models and OS.

However, the steps should generally look like the following:. Then, you can raise the issue with their support team. That way, they can identify any account-related issues that might prevent the virtual background setting from popping up.

As a free user, to contact Zoom Technical Support, you can submit a support ticket at the Help Centre page. Owing to its large user base, it could take a while for them to reach your ticket. Therefore, users found that the edges of their body outline seemed too blurry as well. All in all, having a flipped virtual background can reduce the quality of your video stream. The following steps should guide you to flip back and position your virtual background correctly again:.

If you were in a video call, we suggest re-logging into your Zoom account Step 2 to see the changes being made. Let your creativity be the talking point of the next online meeting!

Before leaving, share in the comments :. Your email address will not be published. Save my name, email, and website in this browser for the next time I comment. Sign me up for the newsletter! Search Search for: Search. Follow us facebook twitter instagram pinterest. Switch skin. The Zoom virtual background blends with the original background. Users cannot add an image or video as the Zoom virtual background.

Virtual background and filters are disabled by your admin. Sounds pretty technical, right? Problems with Your Surrounding or Video Call Environment A key criterion for a smooth and unproblematic Zoom virtual background is having an optimal video calling environment or set-up. Sounds not too difficult, right? Zoom virtual backgrounds are disabled by your admin Usually, users who are using a Zoom account assigned by their school , university or workplace , may have this feature disabled.

First, sign in to your account at the Zoom website. After that, on the left pane, under Personal, select Settings. Ensure that Virtual background and Virtual filters are switched on.

If they were already turned on, you could try toggling them off and on to refresh the setting. So, to log out and log back into your Zoom account: For Windows and macOS At the Zoom client, click your profile icon at the upper-right.

Then, select Sign Out at the drop-down. For iPhone and Android First, tap Settings at the bottom bar. Then, select your profile tab. After that, scroll down and select Sign Out. Then, go to the Zoom app page, and if updates are available, tap the Update button.

Use a Different Zoom Virtual Background Perhaps your Zoom virtual background issue is due to the image or video you uploaded. On the following page, under Virtual Backgrounds , click to choose one. So, to switch Zoom accounts: At the Zoom client, click your profile icon at the upper right Then, select Switch Account at the drop-down. After that, simply enter the credentials to your alternate account and select Sign In. Update the WebCam Drivers Basically, installing the latest updates for your webcam drivers ensures its software is up-to-date.

Having said that, to check for pending webcam driver updates on Windows: First, right-click the Start menu , and select Device Manager. Following that, under Cameras , right-click your webcam and choose Update driver. Next, click the Check for updates button. After that, if there are updates available, click the Download button to begin downloading and installing them.

Finally, you may be prompted to restart your PC to apply the changes. After that, click Software Update. For Android First, open the Settings app, scroll down, and select System. After that, select System Update. Then, on this page, you can tap Check for update to search for pending updates. Next, select Software Update to search for pending updates. Optimize Your Video Calling Set-Up Lighting, Background As mentioned before, your video call surrounding plays an enormous part in ensuring your Zoom virtual background is bug-free and streams smoothly.

You can improve lighting by using a table lamp, positioning yourself near windows, or opening up some curtains. Zoom recommends the 3-point lighting set-up. Reduce or turn off any lighting in your background. Doing this can increase the contrast between you and your background. Move to a location that has a plain , solid-colored background. Preferably your background can be a plain wall with no moving objects. Try using a less cluttered background.

Avoid wearing attire with the same color as your background. Position your webcam straight at an eye-level. Avoid sitting on sofas.

For this, there are 2 options we propose to use a different webcam, the paid or free method: Paid Method This method involves purchasing one of our recommended choices of webcams available on Amazon. Consider using a Green Screen Moving on, if you would like to invest more in a professional video call set-up, you can try using a green screen. With that said, to uninstall and reinstall Zoom on your device: For Windows First, open the Run prompt by pressing the Windows and R key together.

After that, enter appwiz. From the list of apps, select Zoom and click Uninstall. Next, go to the Zoom Downloads Center , and download the Zoom client installation file. Finally, open the downloaded file, and proceed with the guided installation steps. For macOS First, with Zoom open, from the menu bar, click zoom.

Finally, go to the Zoom Downloads Center , and download the Zoom client installation file. Then, open the downloaded file and proceed with the installation steps.

 
 

 

– Zoom background image doesnt work

 

I have tried to get help from Zoom today – but no help is provided, we get only references to technical instructions but nothing special related to the Surface laptop. I have tried to get help from Zoom, but they do not provide help, only refer to technical instructions, but nothing related to the particular problem with the Surface pro.

Many of my colleagues using other devices do not have the problem with the virtual background. Can you provide a specific advice, or shall we start a zoommeeting to see how to solve it? Perhaps a setting needs to change? Choose where you want to search below Search Search the Community. When I try to use a virtual background on zoom it tells me a solid color background is required.

Why can’t i use a virtual background? This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Previous Next.

Thanks for your feedback. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. The Surface Laptop 3 has 10th gen processor, so it should easily be OK. Once your effect is turned on, you’ll be able to join in on all the background fun.

Just sign into your Zoom Desktop Client, click Settings in the top right corner, and select Backgrounds and Filter from the sidebar to the left. If you have a green screen, make sure to check the set-up so that you have selected the correct color of your screen.

After you’ve selected the media, your new backdrop will start displaying in your meetings. Unfortunately, if your computer doesn’t support virtual backgrounds without a green screen, you’ll need to use a green screen or plain green backdrop to have the best results. This article was originally published on By Daffany Chan. Explore products and tools for seamless collaboration across office and home working spaces.

Discover hybrid solutions. Discover new ways to use Zoom solutions to power your modern workforce. Network with other Zoom users, and share your own product and industry insights. Get documentation on deploying, managing, and using the Zoom platform.

What’s New at Zoom? Join our upcoming webinar to get a first-hand look into some of our exciting new product and feature releases. Actually Zoom can support Virtual Backgrounds with AND without green screen – but there are different system requirements for either option. You may meet one and not the other. Virtual Background requirements for Zoom desktop client – Image only without a physical green screen – Image only with a physical green screen – Video without a physical green screen – Video with a physical green screen.

If your account is part of an organization, your account administrator can also define what options are available to you.